06 June 2021

Week 2020 06 08

Psychology & Marketing, 38(7):

When do you trust AI? The effect of number presentation detail on consumer trust and acceptance of AI recommendations
--Jungkeun Kim, Marilyn Giroux and Jacob C. Lee [Publisher] [Google Scholar]

How smart experiences build service loyalty: The importance of consumer love for smart voice assistants
--Blanca Hernandez-Ortega and Ivani Ferreira [Publisher] [Google Scholar]

The role of brand in overcoming consumer resistance to autonomous vehicles
--Riza Casidy, Marius Claudy, Sven Heidenreich and Efe Camurdan [Publisher] [Google Scholar]

Self-efficacy and callousness in consumer judgments of AI-enabled checkouts
--Patrick van Esch, Yuanyuan Cui and Shailendra P. Jain [Publisher] [Google Scholar]

“Alexa, order me a pizza!”: The mediating role of psychological power in the consumer–voice assistant interaction
--Vito Tassiello, Jack S. Tillotson and Alexandra S. Rome [Publisher] [Google Scholar]

The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI
--Sylvie Borau, Tobias Otterbring, Sandra Laporte and Samuel Fosso Wamba [Publisher] [Google Scholar]

Factors influencing users' adoption and use of conversational agents: A systematic review
--Erin Chao Ling, Iis Tussyadiah, Aarni Tuomi, Jason Stienmetz and Athina Ioannou [Publisher] [Google Scholar]

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