Journal of Marketing, 86(6)
The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands
--Nailya Ordabayeva, Lisa A. Cavanaugh, and Darren W. Dahl [Publisher] [Google Scholar]
Influencer Marketing Effectiveness
--Fine F. Leung, Flora F. Gu, Yiwei Li, Jonathan Z. Zhang, and Robert W. Palmatier [Publisher] [Google Scholar]
Journal of Service Research, 25(4)
AI Service and Emotion
--Richard P. Bagozzi, Michael K. Brady, and Ming-Hui Huang [Publisher] [Google Scholar]
Artificial Intelligence as a Service, Economic Growth, and Well-Being
--Christos A. Makridis and Saurabh Mishra [Publisher] [Google Scholar]
Artificial Emotions and Love and Sex Doll Service Workers
--Russell Belk [Publisher] [Google Scholar]
Using Information-Seeking Argument Mining to Improve Service
--Bernd Skiera, Shunyao Yan, Johannes Daxenberger, Marcus Dombois, and Iryna Gurevych [Publisher] [Google Scholar]
Conscious Empathic AI in Service
--Hadi Esmaeilzadeh and Reza Vaezi [Publisher] [Google Scholar]
How Smart Should a Service Robot Be?
--Jeroen Schepers, Daniel Belanche, Luis V. Casaló, and Carlos Flavián [Publisher] [Google Scholar]
I, Robot, You, Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service
--Eleonora Pantano and Daniele Scarpi [Publisher] [Google Scholar]
Thinking Skills Don’t Protect Service Workers from Replacement by Artificial Intelligence
--Darina Vorobeva, Yasmina El Fassi, Diego Costa Pinto, Diego Hildebrand, Márcia M. Herter, and Anna S. Mattila [Publisher] [Google Scholar]
Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
--Raffaele Filieri, Zhibin Lin, Yulei Li, Xiaoqian Lu, and Xingwei Yang [Publisher] [Google Scholar]
Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services
--Victoria-Sophie Osburg, Vignesh Yoganathan, Werner H. Kunz, and Shlomo Tarba [Publisher] [Google Scholar]
Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure
--Tae Woo Kim, Li Jiang, Adam Duhachek, Hyejin Lee, and Aaron Garvey [Publisher] [Google Scholar]
Service Robots in Long-Term Care: A Consumer-Centric View
--Eva Kipnis, Fraser McLeay, Anthony Grimes, Stevienna de Saille, and Stephen Potter [Publisher] [Google Scholar]
Journal of Interactive Marketing, 57(4)
Some Interactions Are More Equal Than Others: The Effect of Influencer Endorsements in Social Media Brand Posts on Engagement and Online Store Performance
--Adrian Waltenrath, Christoph Brenner, and Oliver Hinz [Publisher] [Google Scholar]
YouTube It Before You Buy It: The Role of Parasocial Interaction in Consumer-to-Consumer Video Reviews
--Valeria Penttinen, Robert Ciuchita, and Martina Čaić [Publisher] [Google Scholar]
Leveraging Social Interaction Among Customers: Referral Reward Versus Collective Buying
--Feihong Xia, Rabikar Chatterjee, and R. Venkatesh [Publisher] [Google Scholar]
How Humor Reduces the Impact of Negative Feedback on Social Media
--Ying Yu, Li Huang, Ping Qing, and Tong Chen [Publisher] [Google Scholar]
The Electronic Word-of-Mouth (eWOM) Implications of Mainstream Channel Distribution and Sales by Niche Brands
--Jake D. Hoskins and Jameson K. Watts [Publisher] [Google Scholar]
Bridging the Gap: A Systematic Benchmarking of Uplift Modeling and Heterogeneous Treatment Effects Methods
--Jannik Rößler and Detlef Schoder [Publisher] [Google Scholar]
Do Handwritten Notes Benefit Online Retailers? A Field Experiment
--Sanghwa Kim, Jeonghye Choi, and Seung Hyun Kim [Publisher] [Google Scholar]