The Polarity of Online Reviews: Prevalence, Drivers and Implications
--Verena Schoenmueller, Oded Netzer, Florian Stahl [Publisher] [Google Scholar]
Consumer Search and Filtering on Online Retail Platforms
--Baojun Jiang, Tianxin Zou [Publisher] [Google Scholar]
Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality
--Dennis Herhausen, Oliver Emrich, Dhruv Grewal, Petra Kipfelsberger, and Marcus Schoegel [Publisher] [Google Scholar]
Journal of Retailing, 96(3):
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
--Anne L. Roggeveen, Raj Sethuraman [Publisher] [Google Scholar]
Identifying omnichannel deal prone segments, their antecedents, and their consequences
--Sara Valentini, Scott A. Neslin, Elisa Montaguti [Publisher] [Google Scholar]
Automated Product Recommendations with Preference-Based Explanations
--André Marchand, Paul Marx [Publisher] [Google Scholar]
Getting Personal in Public!? How Consumers Respond to Public Personalized Advertising in Retail Stores
--Nicole J. Hess, Corinne M. Kelley, Maura L. Scott, Martin Mende, Jan H. Schumann [Publisher] [Google Scholar]
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