Service Business, 12(3):
Two-sided effects of customer participation: roles of relationships and social-interaction values in social services
-Cheol Park, Heejung Lee, Jongkun Jun, Thaemin Lee [Publisher] [Google Scholar]
Psychology & Marketing, 35(9):
Value co-creation in online healthcare communities: The impact of patients’ reference frames on cure and care
-Sarah Van Oerle, Annouk Lievens, Dominik Mahr [Publisher] [Google Scholar]
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