Week 2020 05 26

Journal of Business Research, 115:

Negative word of mouth for a failed innovation from higher/lower equity brands: Moderating roles of opinion leadership and consumer testimonials
--M. Deniz Dalman, Subimal Chatterjee, Junhong Min [Publisher] [Google Scholar]

Customer service chatbots: Anthropomorphism and adoption
--Ben Sheehan, Hyun Seung Jin, Udo Gottlieb [Publisher] [Google Scholar]

Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement
--Denghua Yuan, Zhibin Lin, Raffaele Filieri, Ran Liu, Mengqin Zheng [Publisher] [Google Scholar]

Determinants of users’ continuance intention toward digital innovations: Are late adopters different?
--Sara F. Jahanmir, Graça Miranda Silva, Paulo J. Gomes, Helena Martins Gonçalves [Publisher] [Google Scholar]

Exploring loneliness and social networking: Recipes for hedonic well-being on Facebook
--Orie Berezan, Anjala S. Krishen, Shaurya Agarwal, Pushkin Kachroo [Publisher] [Google Scholar]

Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited
--Enrique Bigne, Kalliopi Chatzipanagiotou, Carla Ruiz [Publisher] [Google Scholar]

Journal of Interactive Marketing, 50

Regular Papers

“Speaking of Purchases”: How Conversational Potential Determines Consumers' Willingness to Exert Effort for Experiential Versus Material Purchases
--Wilson Bastos [Publisher] [Google Scholar]

Cross-Media Consumption: Insights from Super Bowl Advertising
--Neeraj Bharadwaj, Michel Ballings, Prasad A. Naik [Publisher] [Google Scholar]

Thinking Beyond Privacy Calculus: Investigating Reactions to Customer Surveillance
--Kirk Plangger, Matteo Montecchi [Publisher] [Google Scholar]

To Defend or Not to Defend? How Responses to Negative Customer Review Affect Prospective customers' Distrust and Purchase Intention
--Haichuan Zhao, Lan Jiang, Chenting Su [Publisher] [Google Scholar]

Are Digital Menus Really Better than Traditional Menus? The Mediating Role of Consumption Visions and Menu Enjoyment
--Mark Yi-Cheon Yim, Chan Yun Yoo [Publisher] [Google Scholar]

An Experimental Analysis of the Effectiveness of Multi-Screen Advertising
--Lena Hoeck, Martin Spann [Publisher] [Google Scholar]

“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media
--Ana Javornik, Raffaele Filieri, Ralph Gumann [Publisher] [Google Scholar]

Cutting the Internet's Environmental Footprint: An Analysis of Consumers' Self-Attribution of Responsibility
--Leila Elgaaied-Gambier, Laurent Bertrandias, Yohan Bernard [Publisher] [Google Scholar]

Special Section on New Methods and Data Formats in Interactive Marketing; Guest Editors: Charles F. Hofacker and Mirella Kleijnen

Social Media's Impact on the Consumer Mindset: When to Use Which Sentiment Extraction Tool?
--Raoul V. Kübler, Anatoli Colicev, Koen H. Pauwels [Publisher] [Google Scholar]

The Use of Computer Vision to Analyze Brand-Related User Generated Image Content
--Annemarie J. Nanne, Marjolijn L. Antheunis, Chris G. van der Lee, Eric O. Postma, SanderWubben and Guda van Noort [Publisher] [Google Scholar]