Week 2022 11 01

American Economic Review, 112(11)

Social Media and Mental Health
--Luca Braghieri, Ro'ee Levy and Alexey Makarin [Publisher] [Google Scholar]

Week 2022 10 25

Industrial Marketing Management, 106

The contemporary face of word-of-mouth in B2B contexts: New technologies, practices and challenges
--Ben Marder, Robert J Angell, Tugra Akarsu, Antonia Erz [Publisher] [Google Scholar]

Customer engagement design in industrial innovation
--Linda D. Hollebeek, Debbie Isobel Keeling, Ko de Ruyter [Publisher] [Google Scholar]

Marketing analytics capability, artificial intelligence adoption, and firms' competitive advantage: Evidence from the manufacturing industry
--Md Afnan Hossain, Raj Agnihotri, Md Rifayat Islam Rushan, Muhammad Sabbir Rahman, Sumaiya Farhana Sumi [Publisher] [Google Scholar]

From mining to meaning: How B2B marketers can leverage text to inform strategy
--Hsiu-Yuan Tsao, Colin Campbell, Sean Sands, Alexis Mavrommatis [Publisher] [Google Scholar]

Influencer marketing within business-to-business organisations
--Severina Cartwright, Hongfei Liu, Iain A. Davies [Publisher] [Google Scholar]

Week 2022 10 18

Journal of Marketing, 86(6)

The Upside of Negative: Social Distance in Online Reviews of Identity-Relevant Brands
--Nailya Ordabayeva, Lisa A. Cavanaugh, and Darren W. Dahl [Publisher] [Google Scholar]

Influencer Marketing Effectiveness
--Fine F. Leung, Flora F. Gu, Yiwei Li, Jonathan Z. Zhang, and Robert W. Palmatier [Publisher] [Google Scholar]

Journal of Service Research, 25(4)

AI Service and Emotion
--Richard P. Bagozzi, Michael K. Brady, and Ming-Hui Huang [Publisher] [Google Scholar]

Artificial Intelligence as a Service, Economic Growth, and Well-Being
--Christos A. Makridis and Saurabh Mishra [Publisher] [Google Scholar]

Artificial Emotions and Love and Sex Doll Service Workers
--Russell Belk [Publisher] [Google Scholar]

Using Information-Seeking Argument Mining to Improve Service
--Bernd Skiera, Shunyao Yan, Johannes Daxenberger, Marcus Dombois, and Iryna Gurevych [Publisher] [Google Scholar]

Conscious Empathic AI in Service
--Hadi Esmaeilzadeh and Reza Vaezi [Publisher] [Google Scholar]

How Smart Should a Service Robot Be?
--Jeroen Schepers, Daniel Belanche, Luis V. Casaló, and Carlos Flavián [Publisher] [Google Scholar]

I, Robot, You, Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service
--Eleonora Pantano and Daniele Scarpi [Publisher] [Google Scholar]

Thinking Skills Don’t Protect Service Workers from Replacement by Artificial Intelligence
--Darina Vorobeva, Yasmina El Fassi, Diego Costa Pinto, Diego Hildebrand, Márcia M. Herter, and Anna S. Mattila [Publisher] [Google Scholar]

Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
--Raffaele Filieri, Zhibin Lin, Yulei Li, Xiaoqian Lu, and Xingwei Yang [Publisher] [Google Scholar]

Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services
--Victoria-Sophie Osburg, Vignesh Yoganathan, Werner H. Kunz, and Shlomo Tarba [Publisher] [Google Scholar]

Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure
--Tae Woo Kim, Li Jiang, Adam Duhachek, Hyejin Lee, and Aaron Garvey [Publisher] [Google Scholar]

Service Robots in Long-Term Care: A Consumer-Centric View
--Eva Kipnis, Fraser McLeay, Anthony Grimes, Stevienna de Saille, and Stephen Potter [Publisher] [Google Scholar]

Journal of Interactive Marketing, 57(4)

Some Interactions Are More Equal Than Others: The Effect of Influencer Endorsements in Social Media Brand Posts on Engagement and Online Store Performance
--Adrian Waltenrath, Christoph Brenner, and Oliver Hinz [Publisher] [Google Scholar]

YouTube It Before You Buy It: The Role of Parasocial Interaction in Consumer-to-Consumer Video Reviews
--Valeria Penttinen, Robert Ciuchita, and Martina Čaić [Publisher] [Google Scholar]

Leveraging Social Interaction Among Customers: Referral Reward Versus Collective Buying
--Feihong Xia, Rabikar Chatterjee, and R. Venkatesh [Publisher] [Google Scholar]

How Humor Reduces the Impact of Negative Feedback on Social Media
--Ying Yu, Li Huang, Ping Qing, and Tong Chen [Publisher] [Google Scholar]

The Electronic Word-of-Mouth (eWOM) Implications of Mainstream Channel Distribution and Sales by Niche Brands
--Jake D. Hoskins and Jameson K. Watts [Publisher] [Google Scholar]

Bridging the Gap: A Systematic Benchmarking of Uplift Modeling and Heterogeneous Treatment Effects Methods
--Jannik Rößler and Detlef Schoder [Publisher] [Google Scholar]

Do Handwritten Notes Benefit Online Retailers? A Field Experiment
--Sanghwa Kim, Jeonghye Choi, and Seung Hyun Kim [Publisher] [Google Scholar]

Week 2022 10 11

Consumption Markets & Culture, 25(5)

Algorithmic consumer culture
--Massimo Airoldi & Joonas Rokka [Publisher] [Google Scholar]

Journal of Advertising, 51(5)

The Future of Dataveillance in Advertising Theory and Practice
--Joanna Strycharz & Claire M. Segijn [Publisher] [Google Scholar]

The Bifold Triadic Relationships Framework: A Theoretical Primer for Advertising Research in the Metaverse
--Sun Joo (Grace) Ahn, Jooyoung Kim & Jaemin Kim [Publisher] [Google Scholar]

Asking Questions of AI Advertising: A Maieutic Approach
--Jack Coffin [Publisher] [Google Scholar]

Psychology & Marketing, 39(11)

Artificial intelligence in marketing: A meta‐analytic review
--Pooja Mehta, Charles Jebarajakirthy, Haroon Iqbal Maseeh, Anubha Anubha, Raiswa Saha, Komal Dhanda [Publisher] [Google Scholar]

Buffer bots: The role of virtual service agents in mitigating negative effects when service fails
--Sean Sands, Colin Campbell, Kirk Plangger, Leyland Pitt [Publisher] [Google Scholar]

The influence of religiosity on consumers' evaluations of brands using artificial intelligence
--Elizabeth A. Minton, Begum Kaplan, Frank G. Cabano [Publisher] [Google Scholar]

It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self‐esteem of Generation Z female consumers
--Nisreen Ameen, Jun-Hwa Cheah, Satish Kumar [Publisher] [Google Scholar]

Consumer reactions to AI design: Exploring consumer willingness to pay for AI‐designed products
--Hao Zhang, Xiaofei Bai, Zengguang Ma [Publisher] [Google Scholar]

Week 2022 10 04

Journal of Consumer Research, 49(3)

Expression Modalities: How Speaking Versus Writing Shapes Word of Mouth --Jonah Berger; Matthew D Rocklage; Grant Packard [Publisher] [Google Scholar]