Week 2017 07 25

Journal of Business Research, 79:

Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Bart Larivière, David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V. Wünderlich, Arne De Keyse
http://www.sciencedirect.com/science/article/pii/S0148296317300954

Evaluating Facebook brand content popularity for service versus goods offerings
Kunal Swani, George R. Milne
http://www.sciencedirect.com/science/article/pii/S014829631730200X

Journal of Interactive Marketing, 39:

The Presentation Format of Review Score Information Influences Consumer Preferences Through the Attribution of Outlier Reviews
Adrian R. Camilleri
http://www.sciencedirect.com/science/article/pii/S1094996817300166

Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective
Zhan Wang, Hyun Gon Kim
http://www.sciencedirect.com/science/article/pii/S109499681730018X

To Share and Protect: Using Regulatory Focus Theory to Examine the Privacy Paradox of Consumers' Social Media Engagement and Online Privacy Protection Behaviors
Jill Mosteller, Amit Poddar
http://www.sciencedirect.com/science/article/pii/S1094996817300178

Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?
Manfred Krafft, Christine M. Arden, Peter C. Verhoef
http://www.sciencedirect.com/science/article/pii/S1094996817300191

Mobile Shopping Through Applications: Understanding Application Possession and Mobile Purchase
Mingyung Kim, Jeeyeon Kim, Jeonghye Choi, Minakshi Trivedi
http://www.sciencedirect.com/science/article/pii/S1094996817300154

Basket Composition and Choice Among Direct Channels: A Latent State Model of Shopping Costs
Kirthi Kalyanam, Peter Lenk, Eddie Rhee
http://www.sciencedirect.com/science/article/pii/S1094996816300767

Is Augmented Reality Technology an Effective Tool for E-commerce? An Interactivity and Vividness Perspective
Mark Yi-Cheon Yim, Shu-Chuan Chu, Paul L. Sauer
http://www.sciencedirect.com/science/article/pii/S1094996817300336

Second Person Pronouns Enhance Consumer Involvement and Brand Attitude
Ryan E. Cruz, James M. Leonhardt, Todd Pezzuti
http://www.sciencedirect.com/science/article/pii/S1094996817300348

Journal of Service Management, 28(3):

Internet of Things: understanding trust in techno-service systems
Tracy Harwood, Tony Garry
http://www.emeraldinsight.com/doi/full/10.1108/JOSM-11-2016-0299

Week 2017 07 18

Journal of Marketing, 81(4):

Return on Engagement Initiatives: A Study of a Business-to-Business Mobile App
-Manpreet Gill, Shrihari Sridhar, and Rajdeep Grewal [Publisher] [Google Scholar]

The Dynamic Interplay Between Recorded Music and Live Concerts: The Role of Piracy, Unbundling, and Artist Characteristics
-Dominik Papies and Harald J. van Heerde [Publisher] [Google Scholar]

Harvesting Brand Information from Social Tags
-Hyoryung Nam, Yogesh V. Joshi, and P.K. Kannan [Publisher] [Google Scholar]

Predicting Mobile Advertising Response Using Consumer Colocation Networks
-Peter Pal Zubcsek, Zsolt Katona, and Miklos Sarvary [Publisher] [Google Scholar]

Journal of Consumer Research, 44(2):

Products as Pals: Engaging with Anthropomorphic Products Mitigates the Effects of Social Exclusion
-James A. Mourey ; Jenny G. Olson; Carolyn Yoon [Publisher] [Google Scholar]


Fired Up for the Future: How Time Shapes Sharing
-Evan Weingarten; Jonah Berger [Publisher] [Google Scholar]

Journal of Service Research, 20(3):

NPS and Online WOM: Investigating the Relationship Between Customers’ Promoter Scores and eWOM Behavior
-Néomie Raassens, Hans Haans [Publisher] [Google Scholar]

Week 2017 07 11

Management Science, 63(7):

How Targeting Affects Customer Search: A Field Experiment
-Nathan M. Fong [Publisher] [Google Scholar]

Week 2017 07 04

Journal of Business Ethics, 143(3):

One Sail Fits All? A Psychographic Segmentation of Digital Pirates
-Charlotte Emily De Corte, Patrick Van Kenhove [Publisher] [Google Scholar]