Week 2017 07 25

Journal of Business Research, 79:

Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Bart Larivière, David Bowen, Tor W. Andreassen, Werner Kunz, Nancy J. Sirianni, Chris Voss, Nancy V. Wünderlich, Arne De Keyse
http://www.sciencedirect.com/science/article/pii/S0148296317300954

Evaluating Facebook brand content popularity for service versus goods offerings
Kunal Swani, George R. Milne
http://www.sciencedirect.com/science/article/pii/S014829631730200X

Journal of Interactive Marketing, 39:

The Presentation Format of Review Score Information Influences Consumer Preferences Through the Attribution of Outlier Reviews
Adrian R. Camilleri
http://www.sciencedirect.com/science/article/pii/S1094996817300166

Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective
Zhan Wang, Hyun Gon Kim
http://www.sciencedirect.com/science/article/pii/S109499681730018X

To Share and Protect: Using Regulatory Focus Theory to Examine the Privacy Paradox of Consumers' Social Media Engagement and Online Privacy Protection Behaviors
Jill Mosteller, Amit Poddar
http://www.sciencedirect.com/science/article/pii/S1094996817300178

Permission Marketing and Privacy Concerns — Why Do Customers (Not) Grant Permissions?
Manfred Krafft, Christine M. Arden, Peter C. Verhoef
http://www.sciencedirect.com/science/article/pii/S1094996817300191

Mobile Shopping Through Applications: Understanding Application Possession and Mobile Purchase
Mingyung Kim, Jeeyeon Kim, Jeonghye Choi, Minakshi Trivedi
http://www.sciencedirect.com/science/article/pii/S1094996817300154

Basket Composition and Choice Among Direct Channels: A Latent State Model of Shopping Costs
Kirthi Kalyanam, Peter Lenk, Eddie Rhee
http://www.sciencedirect.com/science/article/pii/S1094996816300767

Is Augmented Reality Technology an Effective Tool for E-commerce? An Interactivity and Vividness Perspective
Mark Yi-Cheon Yim, Shu-Chuan Chu, Paul L. Sauer
http://www.sciencedirect.com/science/article/pii/S1094996817300336

Second Person Pronouns Enhance Consumer Involvement and Brand Attitude
Ryan E. Cruz, James M. Leonhardt, Todd Pezzuti
http://www.sciencedirect.com/science/article/pii/S1094996817300348

Journal of Service Management, 28(3):

Internet of Things: understanding trust in techno-service systems
Tracy Harwood, Tony Garry
http://www.emeraldinsight.com/doi/full/10.1108/JOSM-11-2016-0299