Weeek 2020 06 30

Journal of Consumer Psychology, 30(3):

The “Buzz” Behind the Buzz Matters: Energetic and Tense Arousal as Separate Motivations for Word of Mouth
--Jacob Teeny, Xiaoyan Deng, H. Rao Unnava [Publisher] [Google Scholar]

Journal of Retailing, 96(2):

Many (Un)happy Returns? The Changing Nature of Retail Product Returns and Future Research Directions
--Thomas S. Robertson, Ryan Hamilton, Sandy D. Jap [Publisher] [Google Scholar]

The Influence of Payment Mechanisms on Pricing: When Mental Imagery Stimulates Desire for Money
--Xiaobing Xu, Rong Chen, Lan Jiang [Publisher] [Google Scholar]

Counterfeiters in Online Marketplaces: Stealing Your Sales or Sharing Your Costs
--Jiong Sun, Xing Zhang, Qingyuan Zhu [Publisher] [Google Scholar]

Week 2020 06 23

Journal of Business Research, 116:

Customer experience management in the age of big data analytics: A strategic framework
--Maria Holmlund, Yves Van Vaerenbergh, Robert Ciuchita, Annika Ravald, Panagiotis Sarantopoulos, Francisco Villarroel Ordenes and Mohamed Zaki [Publisher] [Google Scholar]

Frontline encounters of the AI kind: An evolved service encounter framework
--Stacey Robinson, Chiara Orsingher, Linda Alkire, Arne De Keyser, Michael Giebelhausen, K. Nadia Papamichail, Poja Shams and Mohamed Sobhy Temerak [Publisher] [Google Scholar]

Customized advertising: Allowing consumers to directly tailor messages leads to better outcomes for the brand
--G. Douglas Olsen and John W. Pracejus [Publisher] [Google Scholar]

The playground effect: How augmented reality drives creative customer engagement
--Alexander Jessen, Tim Hilken, Mathew Chylinski, Dominik Mahr, Jonas Heller, Debbie Isobel Keeling and Ko de Ruyter [Publisher] [Google Scholar]

Robot will take your job: Innovation for an era of artificial intelligence
--Giselle Rampersad [Publisher] [Google Scholar]

How do search ads induce and accelerate conversion? The moderating role of transaction experience and organizational type
--Tengku Munawar Chalil, Wirawan Dony Dahana and Chris Baumann [Publisher] [Google Scholar]

I should have known better!: When firm-caused failure leads to self-image concerns and reduces negative word-of-mouth
--Matthew Philp and Laurence Ashworth [Publisher] [Google Scholar]

Does online retail coupons and memberships create favourable psychological disposition?
--Janarthanan Balakrishnan, Pantea Foroudi and Yogesh K. Dwivedi [Publisher] [Google Scholar]

Negative online reviews and consumers’ service consumption
--Alireza Golmohammadi, Anna S. Mattila and Dinesh K. Gauri [Publisher] [Google Scholar]

Journal of Public Policy & Marketing, 39(3):

How important is alignment of social media use and R&D - Marketing cooperation for innovation success?
--Edwin J. Nijssena and Andrea Ordanini [Publisher] [Google Scholar]

Credible Effects: The Impact of Disclosure of Material Connections Within Online Product Reviews
--Michelle D. Steward, Alvin C. Burns, Felicia N. Morgan and Michelle L. Roehm [Publisher] [Google Scholar]

Panic Attack: How Illegitimate Invasions of Privacy Cause Consumer Anxiety and Dissatisfaction
--Carol L. Esmark Jones, Jennifer L. Stevens, Stephanie M. Noble and Michael J. Breazeale [Publisher] [Google Scholar]

Week 2020 06 16

Journal of Marketing, 84(4)

The Faces of Success: Beauty and Ugliness Premiums in e-Commerce Platforms
--Ling Peng, Geng Cui, Yuho Chung, and Wanyi Zheng [Publisher] [Google Scholar]

Negative Reviews, Positive Impact: Consumer Empathetic Responding to Unfair Word of Mouth --Thomas Allard, Lea H. Dunn, and Katherine White [Publisher] [Google Scholar] Path to Purpose?

How Online Customer Journeys Differ for Hedonic Versus Utilitarian Purchases
--Jingjing Li, Ahmed Abbasi, Amar Cheema, and Linda B. Abraham [Publisher] [Google Scholar]

Management Science, 66(6)

Frenemies in Platform Markets: Heterogeneous Profit Foci as Drivers of Compatibility Decisions
--Ron Adner, Jianqing Chen, and Feng Zhu [Publisher] [Google Scholar]

Targeting Prospective Customers: Robustness of Machine-Learning Methods to Typical Data Challenges
--Duncan Simester, Artem Timoshenko, and Spyros I. Zoumpoulis [Publisher] [Google Scholar]

The Long-term and Spillover Effects of Price Promotions on Retailing Platforms: Evidence from a Large Randomized Experiment on Alibaba
--Dennis J. Zhang, Hengchen Dai, Lingxiu Dong, Fangfang Qi, Nannan Zhang, Xiaofei Liu, Zhongyi Liu, and Jiang Yang [Publisher] [Google Scholar]

The Use and Value of Social Information in Selective Selling of Exclusive Products
--Ruslan Momot, Elena Belavina, and Karan Girotra [Publisher] [Google Scholar]

Quantitative Marketing and Economics, 18(2):

Retailers’ product location problem with consumer search
--Raluca M. Ursu, Daria Dzyabura [Publisher] [Google Scholar]

Search query formation by strategic consumers
--Jia Liu, Olivier Toubia [Publisher] [Google Scholar]

The effect of exogenous product familiarity on endogenous consumer search
--Michael R. Galbreth, Bikram Ghosh [Publisher] [Google Scholar]

Week 2020 06 02

Experimental Economics, 23(2):

The economic effects of Facebook
--Roberto Mosquera, Mofioluwasademi Odunowo, Trent McNamara, Xiongfei Guo & Ragan Petrie [Publisher] [Google Scholar]

Judgement and Decision Making, 15(3):

Patients prefer artificial intelligence to a human provider, provided the AI is better than the human:A commentary on Longoni, Bonezzi and Morewedge (2019)
--Mark V. Pezzo, Jason W. Beckstead [Publisher] [Google Scholar]

Resistance to medical artificial intelligence is an attribute in a compensatory decision process: response to Pezzo and Becksted (2020)
--Chiara Longoni, Andrea Bonezzi, Carey K. Morewedge [Publisher] [Google Scholar]

Algorithm aversion is too often presented as though it were non-compensatory: A reply to Longoni et al. (2020)
--Mark V. Pezzo, Jason W. Beckstead [Publisher] [Google Scholar]

Week 2020 05 26

Journal of Business Research, 115:

Negative word of mouth for a failed innovation from higher/lower equity brands: Moderating roles of opinion leadership and consumer testimonials
--M. Deniz Dalman, Subimal Chatterjee, Junhong Min [Publisher] [Google Scholar]

Customer service chatbots: Anthropomorphism and adoption
--Ben Sheehan, Hyun Seung Jin, Udo Gottlieb [Publisher] [Google Scholar]

Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement
--Denghua Yuan, Zhibin Lin, Raffaele Filieri, Ran Liu, Mengqin Zheng [Publisher] [Google Scholar]

Determinants of users’ continuance intention toward digital innovations: Are late adopters different?
--Sara F. Jahanmir, Graça Miranda Silva, Paulo J. Gomes, Helena Martins Gonçalves [Publisher] [Google Scholar]

Exploring loneliness and social networking: Recipes for hedonic well-being on Facebook
--Orie Berezan, Anjala S. Krishen, Shaurya Agarwal, Pushkin Kachroo [Publisher] [Google Scholar]

Pictorial content, sequence of conflicting online reviews and consumer decision-making: The stimulus-organism-response model revisited
--Enrique Bigne, Kalliopi Chatzipanagiotou, Carla Ruiz [Publisher] [Google Scholar]

Journal of Interactive Marketing, 50

Regular Papers

“Speaking of Purchases”: How Conversational Potential Determines Consumers' Willingness to Exert Effort for Experiential Versus Material Purchases
--Wilson Bastos [Publisher] [Google Scholar]

Cross-Media Consumption: Insights from Super Bowl Advertising
--Neeraj Bharadwaj, Michel Ballings, Prasad A. Naik [Publisher] [Google Scholar]

Thinking Beyond Privacy Calculus: Investigating Reactions to Customer Surveillance
--Kirk Plangger, Matteo Montecchi [Publisher] [Google Scholar]

To Defend or Not to Defend? How Responses to Negative Customer Review Affect Prospective customers' Distrust and Purchase Intention
--Haichuan Zhao, Lan Jiang, Chenting Su [Publisher] [Google Scholar]

Are Digital Menus Really Better than Traditional Menus? The Mediating Role of Consumption Visions and Menu Enjoyment
--Mark Yi-Cheon Yim, Chan Yun Yoo [Publisher] [Google Scholar]

An Experimental Analysis of the Effectiveness of Multi-Screen Advertising
--Lena Hoeck, Martin Spann [Publisher] [Google Scholar]

“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media
--Ana Javornik, Raffaele Filieri, Ralph Gumann [Publisher] [Google Scholar]

Cutting the Internet's Environmental Footprint: An Analysis of Consumers' Self-Attribution of Responsibility
--Leila Elgaaied-Gambier, Laurent Bertrandias, Yohan Bernard [Publisher] [Google Scholar]

Special Section on New Methods and Data Formats in Interactive Marketing; Guest Editors: Charles F. Hofacker and Mirella Kleijnen

Social Media's Impact on the Consumer Mindset: When to Use Which Sentiment Extraction Tool?
--Raoul V. Kübler, Anatoli Colicev, Koen H. Pauwels [Publisher] [Google Scholar]

The Use of Computer Vision to Analyze Brand-Related User Generated Image Content
--Annemarie J. Nanne, Marjolijn L. Antheunis, Chris G. van der Lee, Eric O. Postma, SanderWubben and Guda van Noort [Publisher] [Google Scholar]